How do you set up a citizen pass?

Or What is involved in setting up a citizen pass?

Setting up a citizen pass requires several elements:

  1. Firstly, a front office, i.e. a website or citizen portal on which citizens can register and enrol to access various services such as waste collection centres, public transport, swimming pools, media libraries, etc. They must also be able to submit their supporting documents. They must also be able to deposit their supporting documents.
  2. In addition, the citizen pass requires a single card for the constituent, whether a physical card or a multiservice application, which must be standardised in accordance with the AMC (Application Multiservices Citoyen) standard to ensure compliance with the RGPD (General Data Protection Regulation).
  3. Finally, for this system to work effectively, the local authority must have a PMS (Multi-Service Platform), which forms the system's back office. This platform must be equipped with APIs enabling it to interact with the business software of the various departments and to manage the Citizen's Pass in a coordinated and centralised manner.

How does a multiservice or multipass card work?

To use a multiservice card, residents must visit their local authority's citizen portal, then subscribe to the various services (public transport, media libraries, swimming pools, waste collection centres, car parks, etc.) and then use their multiservice card to access these services.

Citizens can use their card or their multiservice citizen application, if the local authority provides one, to access these different services.

Multiservice card activities?

The main areas of activity covered by the citizen cards are

  • Sports and leisure facilities,
  • Culture and tourism,
  • Mobility,
  • Click & Collect and loyalty programs,
  • Youth pass,
  • Physical access control,
  • Extracurricular activities and early childhood,
  • Food services...