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More and more local authorities are getting involved in Citizen Pass projects to simplify the daily lives of end-users by enabling them to access public services (transport, sports and leisure, waste collection, etc.) with a single medium - a card or their phone. Some people are concerned about the risks posed by these devices to personal freedom and data protection. To meet their legitimate expectations, ADCET has created the Afnor standard Application Multiservices Citoyenne (AMC), which ensures that users cannot be traced as they use them. But while the use of AMC is a necessary condition for protecting users' rights, it is not sufficient. It must be governed by strict rules that are clearly stated and easily accessible in the device's conditions of use. Users must be free to choose which services they wish to access, without having their access to services impaired; they must be able to modify their choices at any time, and have their personal data deleted from the databases.
Or What is involved in setting up a citizen pass?
Setting up a citizen pass requires several elements:
- Firstly, a front office, i.e. a website or citizen portal on which citizens can register and enrol to access various services such as waste collection centres, public transport, swimming pools, media libraries, etc. They must also be able to submit their supporting documents. They must also be able to deposit their supporting documents.
- In addition, the citizen pass requires a single card for the constituent, whether a physical card or a multiservice application, which must be standardised in accordance with the AMC (Application Multiservices Citoyen) standard to ensure compliance with the RGPD (General Data Protection Regulation).
- Finally, for this system to work effectively, the local authority must have a PMS (Multi-Service Platform), which forms the system's back office. This platform must be equipped with APIs enabling it to interact with the business software of the various departments and to manage the Citizen's Pass in a coordinated and centralised manner.
To use a multiservice card, residents must visit their local authority's citizen portal, then subscribe to the various services (public transport, media libraries, swimming pools, waste collection centres, car parks, etc.) and then use their multiservice card to access these services.
Citizens can use their card or their multiservice citizen application, if the local authority provides one, to access these different services.
The main areas of activity covered by the citizen cards are
- Sports and leisure facilities,
- Culture and tourism,
- Mobility,
- Click & Collect and loyalty programs,
- Youth pass,
- Physical access control,
- Extracurricular activities and early childhood,
- Food services...