Or What is involved in setting up a citizen pass?
Setting up a citizen pass requires several elements:
- Firstly, a front office, i.e. a website or citizen portal on which citizens can register and enrol to access various services such as waste collection centres, public transport, swimming pools, media libraries, etc. They must also be able to submit their supporting documents. They must also be able to deposit their supporting documents.
- In addition, the citizen pass requires a single card for the constituent, whether a physical card or a multiservice application, which must be standardised in accordance with the AMC (Application Multiservices Citoyen) standard to ensure compliance with the RGPD (General Data Protection Regulation).
- Finally, for this system to work effectively, the local authority must have a PMS (Multi-Service Platform), which forms the system's back office. This platform must be equipped with APIs enabling it to interact with the business software of the various departments and to manage the Citizen's Pass in a coordinated and centralised manner.